Shipping Policy

Where we deliver

FAVEYLOON LLC currently serves eligible shipping addresses in the United States. We do not offer international delivery at this time.

We work with U.S.-based supply partners and use available domestic fulfillment and carrier services. The actual warehouse, handling process, and carrier may differ by product.

Order preparation

Orders are generally prepared for shipment within 1–3 business days after payment confirmation. Business days exclude weekends and applicable holidays. Preparation time can vary by item, inventory availability, and supplier.

Transit and delivery estimates

Shipping transit commonly takes approximately 5–9 days after dispatch, based on our current operating expectation. This transit estimate is separate from the preparation period above and is not a guaranteed delivery date. Actual performance varies by supplier, product, location, and carrier.

The actual delivery period may vary with the product, destination, fulfillment partner, and carrier. Review shipping information available for your order at checkout. If a product-specific estimate differs from this general range, the applicable order information takes priority.

Rates

Available shipping methods and charges, if any, appear at checkout before an order is placed. Free shipping applies only when expressly offered for the relevant order.

Tracking

We will send shipment or tracking information when it is available from the fulfillment partner. Carrier tracking may not update immediately.

Delays and unavailable items

If an order cannot be shipped within the applicable time communicated at purchase, we will provide delay information and the opportunity to consent to the delay or cancel for a refund, as required by applicable law. If we cannot fulfill an order, we will provide the required refund.

Address corrections

Review your delivery address carefully before placing an order. If you notice an error, email support@faveyloon.com as soon as possible. A change might not be possible after fulfillment begins. We will explain available options and any applicable costs before proceeding.

Missing or undelivered orders

If a package is missing, delayed, or marked delivered but cannot be located, email support@faveyloon.com with your order number. We will work with the fulfillment partner and shipping carrier to investigate and, as appropriate, arrange a replacement shipment or refund.

Incorrect items or fulfillment errors

If Faveyloon or a fulfillment partner sends an item or variant other than the one you ordered, contact support@faveyloon.com within the issue-reporting period in our Refund Policy. Faveyloon will coordinate the investigation and pay for the authorized return shipment and replacement shipping when needed. Please stop using an incorrectly sent item after you identify and report the error, and follow the instructions we provide. Applicable consumer rights are not restricted.

Returns

See our Refund, Return & Exchange Policy for eligibility and instructions. For an approved return or exchange, we provide the correct return address for the specific product or supplier; do not send packages to the general business contact address.