# Frequently Asked Questions (FAQ)

# Frequently Asked Questions

## Orders & Shipping

### How long does shipping take?

Standard shipping takes **4–9 business days**. All orders are processed within 1–3 business days after payment confirmation.

### Do you offer free shipping?

Free shipping promotions may be offered from time to time and will be displayed at checkout. Please check the checkout page for current offers.

### Where do you ship?

We currently ship within the United States only. International shipping is not available at this time.

### How do I track my order?

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to become active.

### Can I change or cancel my order?

Orders can be changed or cancelled within **24 hours** of placement. Please email us at support@faveyloon.com as soon as possible.

### What if my address is incorrect?

Customers are responsible for providing accurate shipping information at checkout. If an order is returned due to an incorrect address, additional shipping costs may apply for reshipment.

## Returns & Refunds

### What is your return policy?

We accept returns only in the following cases:

-   You received a damaged or defective item
-   You received an incorrect item

You must contact us within **15 days of delivery** and provide photo evidence of the issue.

### Can I exchange my order?

If you selected the wrong size or variant, we offer a **one-time exchange** within 15 days of delivery. The item must be unused and in its original packaging. Return shipping costs are the customer's responsibility.

### What if I'm not satisfied with my purchase?

Please reach out to us — we will review your case individually and may offer **store credit** as a resolution.

### What items cannot be returned?

-   Items returned without prior approval
-   Items returned after the 15-day window
-   Used or opened items outside of original packaging

### How do I start a return?

1.  Email us at support@faveyloon.com within 15 days of receiving your order
2.  Include your order number and clear photos of the issue
3.  Wait for our approval before sending anything back
4.  Ship the item back to the address provided with a valid tracking number

### When will I receive my refund?

Once the returned item is received and inspected, a replacement, store credit, or refund will be processed within **5–7 business days**.

### My package shows delivered but I didn't receive it.

If your package is marked as delivered but not received, please file a claim directly with the shipping carrier.

## Products

### Are your products safe to use?

Yes. All Faveyloon products are carefully selected and tested to meet quality and safety standards. Always follow the instructions included with each product.

### Do your devices work on all skin types?

Most of our skincare devices are suitable for all skin types. Product descriptions include specific guidance. If you have a skin condition, consult a dermatologist before use.

## Payments

### What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay.

### Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your payment information.

## Contact Us

### How can I reach customer support?

Email us at **support@faveyloon.com**. We respond within 24 business hours, Monday through Friday.

---

> Source: [Faveyloon](https://www.faveyloon.com/pages/faq)